Privacy and Cookies Policy (the ‘Policy’)
Introduction
This Policy provides you with details of how we collect and process your personal data through your use of our site www.lyndsayhendersonpt.com and where relevant, while you access our Personal Training and/or Bootcamp Classes (‘the services’)
By providing us with your data, you warrant to us that you are over 13 years of age.
Lyndsay Henderson is the data controller and we are responsible for your personal data (referred to as ‘we’, ‘us’ or ‘our’ in this Policy).
Our contact details
Name: Lyndsay Henderson Personal Training
Address: 53 Mcleod Green, North Berwick, EH39 5GY
Phone Number: 07866 514558
E-mail: lyndsayhenderson.pt@gmail.com
Website: www.lyndsayhendersonpt.com
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at lyndsayhenderson.pt@gmail.com.
The type of personal information we collect, why we collect it and our ground for processing your data
We currently collect and process the following information:
Personal data
Personal data means any information capable of identifying an individual. It does not include anonymous data. We may process certain types of personal data about you as follows:
Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments between us and other details of purchases made by you.
User Data includes data about how you use our website.
Technical Data may include data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data includes data about your preferences in receiving marketing from us.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Sensitive Data
We do not collect any Sensitive Data about users of our websites. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We collect certain sensitive data about your health as part of our onboarding process when you become a client. It is important for clients to know that certain elements of their personal data (e.g. name, address, medical details and date of birth) will potentially need to be shared with Medical Professionals (your own GP) if your answers to Physical Activity Readiness Questionnaire (PAR-Q) show a negative result.
We collect your personal information for a number of reasons which will include one or more of the following:
To register you as a new customer (identity and contact data).
To deliver the services to you (identity, contact and health data).
To process and deliver your order including managing payments and collecting and recovering money owed (identity, contact and transaction data).
To manage our relationship with you for example notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey (identity and contact data).
To use data analytics, for example google analytics, to improve our website, services, marketing, customer relationships and experiences (usage and technical data).
To make suggestions and recommendations to you about services that may be of interest (identity and contact data).
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Consent: for example, when you provide us with your email address or give your agreement to specific GDPR statements on completion of new client onboarding questionnaires;
Contractual obligations: for example, in order to deliver contracted services we may use an individual’s personal information to contact them directly
Legitimate interests: for example, in order to assist with complaints or appeals or to develop our products/services and grow our business
You have the right to withdraw consent at any time by emailing us at lyndsayhenderson.pt@gmail.com
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at lyndsayhenderson.pt@gmail.com if you need details about the specific legal ground we are relying on to process your personal data.
How we collect your personal information
Most of the personal information we process is provided to us directly by you to us (for example completing new client onboarding questionnaires, by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see the cookies section below.
We may receive data from third parties such as analytics providers such as Google and advertising networks such as Facebook.
We may also receive data from publicly available sources such as Companies House.
How we store your personal information
Your information is securely stored. We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For taxation purposes we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for up to six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
After we no longer need to retain your personal data, we will then dispose of your data by deleting any electronic data and backups and securely destroying any hard copies of your data.
Disclosure of your personal data
We may have to share your personal data with the following parties:
Service providers who provide IT and system administration services.
Professional advisers including accountants and insurers
Government bodies including HMRC who require us to report processing activities.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at lyndsayhenderson.pt@gmail.com if you wish to make a request.
Marketing communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us to stop sending you marketing messages at any time by emailing us at any time at lyndsayhenderson.pt@gmail.com.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchase of services etc.
Links to other sites
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and we are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at lyndsayhenderson.pt@gmail.com. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies
Cookies are pieces of information that are stored on your computer's hard drive which record how you move around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites.
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns on how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
You can check, change the type of cookies you accept or block cookies at any time by activating the relevant setting on your browser. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
You can find out more about cookies on the ICO’s website.
Changes to this Policy
We may update this Policy from time to time, you are advised to review this Policy periodically for any changes. Changes are effective from when they are posted on this page.
Acceptance of this Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using this Website and the services, you agree to be bound by this Policy. If you are a client and do not agree to abide by the terms of this Policy, please email lyndsayhenderson.pt@gmail.com. If you are only accessing this Website and do not agree to abide by the terms of this Policy then you are not authorised to use this website.
Policy updated: 25/8/22